Great Oaks Roofing – Terms and Conditions

Last updated: 20 June 2026

These Terms & Conditions apply to all roofing and building services provided by Great Oaks Roofing (“we”, “us”, “our”). By accepting a quote, placing an order, or allowing work to begin, you agree to these terms.

1. Quotations

• All quotes are valid for 30 days unless stated otherwise.

• Quotes are based on the information available at the time.

• If additional work is required due to hidden issues (e.g., rotten timbers, structural defects), we will inform you and provide a revised cost before continuing.

2. Booking & Start Dates

• Start dates are given in good faith but may change due to weather, material delays, or unforeseen circumstances.

• We will keep you updated and minimise any disruption.

3. Payment Terms

• Payment terms will be stated on your quote or invoice.

• Deposits may be required for materials or large projects.

• Final payment is due upon completion unless otherwise agreed.

• Late payments may incur charges in line with UK late payment legislation.

4. Materials & Products

• We use high‑quality materials from trusted suppliers.

• If specific products are requested, availability cannot be guaranteed.

• Any changes to materials will be discussed and agreed before use.

5. Access to the Property

• You must provide safe and reasonable access to the work area.

• We are not responsible for delays caused by restricted access.

6. Health & Safety

• We follow all UK health and safety regulations.

• Scaffolding, barriers, or protective equipment may be required depending on the job.

• Customers must not interfere with tools, equipment, or work areas.

7. Waste Removal

• Waste removal is included only if stated in the quote.

• Additional waste or unexpected debris may incur extra charges.

8. Guarantees

• Workmanship guarantees vary depending on the service provided.

• Manufacturer warranties apply to materials where available.

• Guarantees do not cover damage caused by storms, neglect, third‑party work, or lack of maintenance.

9. Cancellations

• Cancellations must be made in writing.

• Deposits may be non‑refundable if materials have already been purchased.

• We reserve the right to charge for work already completed.

10. Liability

• We are insured for public liability and employer’s liability.

• We are not responsible for pre‑existing issues, structural defects, or damage caused by conditions outside our control.

• We are not liable for delays caused by weather, supplier issues, or third‑party actions.

11. Complaints

• If you are unhappy with any part of our service, contact us immediately.

• We will investigate and aim to resolve issues quickly and fairly.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.